Cancellation & Rescheduling Policy
In order to continue providing the best possible scheduling options to my guests, I request at least 48 hours notice to reschedule or cancel an appointment.
If cancelling or rescheduling occurs in less than 24 hours before the start of your appointment time, a fee of 100% of the cost of the scheduled services will be charged to the card on file or invoiced to you. If you feel sick or if you have been exposed to ill individuals, we ask that you please stay home. To ensure the safety of our guests and ourselves, there will be no penalty for last minute cancellations or reschedules due to illness.
Arriving late may limit the time available for your service, thus lessening its effectiveness and your enjoyment. Guests who do not arrive within 15 minutes of their scheduled appointment time will be asked to reschedule and will be subject to the cancellation fee. Please be advised that if you are delayed in your arrival, your service will end at its scheduled time. Your timely arrival is appreciated.
Your time is valuable and I reserve your appointment time especially for you! Please understand that when you reschedule or cancel without the required notice, I miss the opportunity to fill the appointment time and guests on my waiting list miss the opportunity to get in for an appointment. In the event of habitual last-minute rescheduling, cancellations and/or no-shows, I have the right to refuse future appointment requests.
Service Re-do & Retail Return Policy
I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I'm happy to make adjustments to you cut/color accordingly. Due to the amount of time and products invested, I do not offer refunds on services.
Should you make a retail purchase that you are unsatisfied with, I will accept retail returns at full refund within 7 days of purchase.
For safety reasons, no child under the age of 12 may accompany you while you are receiving a service. Children are ONLY permitted in the salon when the child is receiving a service. I love children but the myself & the salon do not have the facilities to care for them in our small space. I also do not wish to compromise the relaxation of the other guests. I hope you understand that I cannot assure their safety in a professional working environment. Your cooperation and understanding is greatly appreciated.
Cell Phone Policy
For the enjoyment of other guests and so that we can give our full concentration to our clients, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services.
Please refrain from using speaker phone, playing music or watching videos while in the salon unless doing so with headphones.